FAQ's

How do I know what size to get my dog?

Bandanas

Simply measure around your dog's neck with a tape measure keeping a gap of two fingers. If you don't have a tape measure you can measure your dog's collar length with a ruler.

Our Bandana sizes are:

XS- fits neck up to 23 cm

S- fits neck up to 30.5 cm
M- fits neck up to 40.5 cm
L- fits neck up to 51 cm
XL- fits neck up to 56 cm

Bow Ties

There is an elastic loop on the back of the bow that your dog's collar slide's through. This loop is based on a general collar size for a Small, Medium & Large collar. As it is elastic there is some room to stretch. If your dog's collar is very narrow or very wide, please leave us a not in the checkout section with the size. We can custom make the loop to fit.

Small - 9 x 6 cm                      Elastic to fit 1.5cm collar
Medium - 11.5 x 6.5 cm          Elastic to fit 2cm collar
Large -  14 x 7.5 cm                Elastic to fit 2.5cm collar

 

What postage options do you have?

To keep postage costs down we use Australia Regular Post which is $3 for Australian orders. There is no tracking with this service. If you would like tracking or need Express Postage please let me know and I will be happy to arrange at an extra cost.

International orders are $9 for Regular Post. Should your parcel be less than 50grams then there will be a $6 refund to you. There is no tracking on this service. General times are 10 business days to USA and 14 business days to UK/Europe. Please contact me after this time if you have not received your parcel. There can sometimes be delays at customs.

How do I care for my accessories?

Our Bandanas have passed all types of tests including the Ruff & Tumble, Ocean Swim & Muddy Puddle Splash test. We recommend hand washing with mild detergent, air drying and a quick iron to bring it back to looking as good as new. Please DO NOT iron over the vegan leather label!

We recommend spot cleaning your Bow Ties with gentle detergent.

Please make sure to remove the accessories when your dog is sleeping or unattended. Unfortunately we have not passed the 'Chew' test ;)

Do you take special requests?

Yes, we would love to help you with any special requests you may have. Please use the Contact Us page or email us at woof@lovepup.com.au. We can also do bulk orders for parties or events.

How can I find more information about Second Chance Animal Rescue?

Please visit their website to find out ways you can help to support them or maybe to find your new best fur-pal.

http://secondchanceanimalrescue.com.au/