You bark! we listen
Contact us on the form below and we will respond within 48 hours.
Please contact us above if you have a custom order or wholesale enquiry.
CUSTOM ORDERS: Anything from a slightly bigger or smaller size, requested fabric pattern or accessorising a party of 20 pups!!
WHOLESALE ENQUIRIES: LOVEPUP accessories are proudly stocked in boutique retail and online stores. Please get in touch if you are interested in stocking our accessories in your store.
As all our items are handmade please allow 1-3 days for your item to be made before it is ready to ship. If you need your item ASAP please contact us.
Standard shipping with Australia Post (3-6 business days*)
Orders over $50.00 = FREE
Orders under $50.00 = $5.00
Express = $12.00 (2-3 business days*)
NEW ZEALAND ORDERS
Standard shipping with Australia Post & NZ partners (8-14 business days*)
Flat rate – $14.95
REST OF WORLD
Standard shipping with Australia Post & overseas partners (10 – 28 business days*)
Flat Rate – $24.95
* Due to COVID-19 disruptions and extreme weather conditions, Australia Post is still experiencing delays. Please allow extra time for deliveries.
PLEASE NOTE: Shipping includes tracking. We do not take responsibility for incorrect addresses or items not received but have been marked as delivered by Australia Post or international shipping partners. If your item has not been received but has been marked as delivered, please contact us and we will open a case for Australia Post to investigate further.
All sizes are approximate and may differ very slightly as the items are handmade.
Always make sure the accessories are never too tight on your dog and to remove the accessories when your dog is sleeping or unattended.
If you need a custom size please contact us on the form above.
Our bandanas are a tie up style. Roll the top of the bandanna down to get the desired length. Place around your dog’s neck and tie the ends in a knot, making sure the knot is tight to avoid the bandana slipping off. Please keep a gap of two fingers between the bandana and your dog’s neck.
Please see the bandana sizing chart below:
BOWS & BOW TIES:
Our bows and bow ties are so easy to wear and have an elastic loop at the back of the bow. Simply slide your dog’s collar through the elastic loop and move to the desired position on the collar.
Our scarves are so easy to wear. Simply place the scarf around your dog’s neck and push the pom pom through the loop at the end of the scarf. Making sure there is a gap of at least two fingers between the scarf and your dog’s neck.
Please see the scarf sizing chart below:
BANDANAS: Can be washed in the washing machine but recommended to use a dedicates bag or to be hand washed with mild soap or detergent. Ironing is okay but DO NOT iron over the leather label.
BOWS & BOW TIES: Spot clean only with mild soap or detergent.
SCARVES: Hand wash only with mild soap or detergent.
As each item is handmade per order we do not accept returns or refunds for change of mind.
All items are thoroughly checked before sending but if you receive a faulty or defected item please contact us immediately and send through some photos within 7 days of receiving your order. We will not process refunds for faulty or defected items after 7 days of your order being received.
Although our items are made with the highest quality we do not take responsibility for damages caused by your dog including rough play and chewing.